Terms and Conditions

Terms & Conditions

Last Updated: June 2026

Welcome to Alana Holland Hypnotherapy. By booking a consultation, hypnotherapy session, or using this website, you agree to the following Terms & Conditions.

1. About the Service

Alana Holland provides Solution Focused Hypnotherapy and Psychotherapy services to adults through online sessions and, where available, face-to-face appointments. Services are designed to support wellbeing, confidence, stress management, anxiety reduction and positive lifestyle changes.

Hypnotherapy is a complementary therapy and is not intended to replace medical advice, diagnosis or treatment from a qualified healthcare professional.

2. Initial Consultation

An initial consultation is available to discuss your goals, explain the hypnotherapy process, and determine whether the service is suitable for your needs.

A £20 deposit is required to secure your consultation appointment.

Consultation Deposit Policy

  • The £20 deposit is fully refundable if, following the consultation, you decide not to proceed with treatment.
  • Refund requests must be made within 7 days of the consultation.
  • If you choose to continue with hypnotherapy sessions, the deposit may be deducted from your first paid session or otherwise applied as agreed.
  • Failure to attend a scheduled consultation without notice may result in the deposit being retained to cover the reserved appointment time.

This policy reflects the information published on the website.

3. Session Fees & Payment

Session fees are displayed on the website and may be updated from time to time. Currently, standard hypnotherapy sessions are priced at £70 per session.

Payment is required before or at the time of the appointment unless otherwise agreed.

Accepted payment methods will be confirmed when booking.

4. Cancellation & Rescheduling

If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice wherever possible.

Where less than 24 hours’ notice is provided:

  • A cancellation fee may be charged.
  • Missed appointments may be charged at the full session rate.
  • Repeated cancellations may result in future appointments requiring advance payment.

Alana Holland reserves the right to cancel or rearrange appointments due to illness, emergencies, or unforeseen circumstances. In such cases, clients will be offered an alternative appointment or a full refund of any fees paid for the affected session.

5. Client Responsibility

Clients agree to:

  • Provide accurate information relevant to their wellbeing and treatment.
  • Attend sessions in a suitable environment free from interruptions where possible.
  • Participate actively in the therapeutic process.

While many clients experience positive outcomes, no specific results or guarantees can be made as outcomes vary between individuals.

6. Medical & Mental Health Conditions

Clients should inform Alana Holland of any significant physical or mental health conditions, diagnoses, or medications that may affect treatment.

If you are receiving treatment from a GP, psychiatrist, psychologist, counsellor, or other healthcare professional, hypnotherapy may be used alongside such treatment but should not be considered a replacement for medical care.

If appropriate, you may be advised to seek medical advice before commencing treatment.

7. Confidentiality

All information shared during consultations and sessions is treated as confidential.

Confidential information will not be disclosed to third parties except where:

  • Required by law.
  • There is a serious concern regarding your safety or the safety of another person.
  • Disclosure is necessary to comply with safeguarding obligations.

Any personal information collected will be processed in accordance with the website’s Privacy Policy.

8. Online Sessions

For online appointments:

  • Clients are responsible for ensuring they have a suitable internet connection and device.
  • Alana Holland cannot be held responsible for interruptions caused by technical issues outside of her control.
  • Every effort will be made to reconnect and continue the session where possible.

9. Website Content

The content on this website is provided for general information purposes only.

While every effort is made to ensure information is accurate and up to date, no guarantees are given regarding completeness, accuracy, or suitability for any particular purpose.

10. Intellectual Property

All website content, including text, graphics, logos, images, and materials, remains the property of Alana Holland Hypnotherapy unless otherwise stated.

Content may not be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Alana Holland shall not be liable for:

  • Any indirect or consequential loss.
  • Loss resulting from reliance on information contained on the website.
  • Outcomes arising from a client’s failure to follow agreed guidance or recommendations.

Nothing in these Terms excludes liability where exclusion would be unlawful.

12. Changes to These Terms

These Terms & Conditions may be updated at any time. Continued use of the website or booking of services after changes are published constitutes acceptance of the revised terms.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

Alana Holland Hypnotherapy

Website: www.alanahollandhypnotherapy.co.uk

Email: alana@alanahollandhypnotherapy.co.uk

Phone: 07789 796488

These Terms & Conditions are intended as a general website and booking policy and do not constitute legal advice.